Business Etiquette Training is necessary for all companies of any size. Etiquette isn’t about following policies and rules, it’s about making an environment where customers feel relaxed and welcome. Business etiquette training is also called business etiquette or business manners. There are certain key areas of etiquette that are extremely important.
First, business etiquette helps prevent embarrassment or humiliation from taking place. It is helpful for both managers and employees to learn proper etiquette in the workplace. In particular, effective business etiquette helps to avoid conflicts over everyday items such as hand washing, food touching and bathroom usage. Learning and understanding correct etiquette can help avoid situations where you and your co-workers might find yourself in an awkward predicament.
Second, etiquette helps to foster a sense of teamwork within the workplace. It is important for individuals to feel like they are respected, valued and appreciated. Learning proper etiquette helps build a positive work environment. The importance of this lies in the fact that the first impressions you make on other people form the foundation of their impressions on you. If you make a good first impression, you will have a solid foundation for establishing a positive work environment.
Third, etiquette helps foster an atmosphere of acceptance within your workplace. People develop their own perceptions based on what they notice about your body language, spoken words and even how you carry yourself. When you create the right first impressions, your employer is more likely to be willing to extend you a helping hand, provide encouragement and accept you for who you are. Effective etiquette promotes cooperation and communication between colleagues, not competition.
Fourth, etiquette training teaches your customers how to behave. Your customers are very much aware of your company’s policies and practices. It only takes a simple lack of courtesy or poor manners to send the wrong message across. By developing and maintaining appropriate business etiquette, your customer’s experience with your company will be positive and will increase your customer loyalty.
Fifth, good etiquette training also teaches your employees the importance of maintaining a clean and professional appearance. Maintaining a professional appearance communicates your seriousness and responsibility. Proper grooming and proper body language convey respect and approval.
Sixth, business etiquette programs can introduce a fun and rewarding learning experience to your everyday routine. An etiquette workshop can encourage creativity and new ways of presenting information in your workplace. Your employees may even enjoy participating in an etiquette workshop as much as the boss!
Etiquette training is an essential element of keeping a successful business running smoothly. There are so many little things that contribute to creating a more pleasing and professional work environment. In the end, good manners and basic etiquette help everyone, including your customers and employees, to feel at home. The right training helps you build a workplace that is comfortable and civil and one that instills confidence.
When I worked in the human resources department of a large insurance company, we participated in a number of Etiquette workshops during the year. Our Human Resources managers were especially eager to participate because they had an opportunity to implement these rules first hand through a standardized workplace behavior policy. The policy focused on creating a pleasant workplace climate and enforcing good professional etiquette among employees and clients alike. The Etiquette workshop included various scenarios, which required different solutions. In one scenario, the Human Resources manager encouraged all employees to shake hands with clients as they entered the office. After listening to my presentation, they implemented the policy and observed positive results.
Next, I went on to teach Etiquette training for a small landscaping company in the Pacific Northwest. Unlike the large company, our client was very conservative, so the Etiquette workshop was limited to small talk and polite conversation. However, we did manage to implement a few Etiquette lessons, such as, “Don’t give out business cards in the waiting room, ” “Please don’t make jokes about your boss, ” and “If you really appreciate your boss, then you won’t need a business card.” These simple Etiquette training techniques made a big impact on my clients and on how they perceived my company.
Finally, I went on to work as a travel agent for several years, and even traveled to Canada and Mexico for several weeks of activities. I observed that many of my co-workers did not know the basic rules of etiquette, and I noticed that many of them made poor impressions on their guests and on the individuals they were within their travels. I also observed that some of them had poor manners when interacting with their peers and when interacting with local vendors and local businesses. The lack of good manners often cost travelers a lot of money, which is why it is extremely important for businesses to implement good business etiquette rules in their workplaces and on their travel itineraries.
Business Etiquette training is really not difficult to implement, but it is very important for companies to train their employees in good business etiquette. I strongly encourage small businesses and independent agents to consider implementing business etiquette programs in their workplace and on their travel itineraries. Remember, a little bit of good etiquette goes a long way! Consider hiring a small business etiquette training program that can help you or your organization provide good guest relations while maintaining a professional image. And if you have employees in your organization, be sure to always provide them with a formal employee Etiquette Guide!